PRIVACY POLICY

100 Mile House Medical Clinic
Last updated: December 29, 2025

At 100 Mile House Medical Clinic (“Clinic,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website.

This Privacy Policy applies only to information collected through this website and related online services.

1. Privacy Laws We Follow

We collect, use, and protect personal information in accordance with applicable Canadian privacy laws, which may include:

The Personal Information Protection and Electronic Documents Act (PIPEDA), and/or

Applicable provincial or territorial privacy legislation governing personal information and personal health information

2. What Is Personal Information

“Personal information” means information about an identifiable individual. This may include:

Name, email address, phone number

Appointment requests or inquiries

Health information you choose to submit through forms

Technical information related to website use

3. Information We Collect Through the Website

We may collect the following types of information:

a) Information You Provide Voluntarily

When you use our website, you may provide:

Contact details (name, email, phone number)

Appointment or inquiry details

Limited health-related information you choose to include

Please do not submit urgent, sensitive, or emergency medical information through website forms.

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages visited and time spent on the site

This information is used for website functionality, security, and analytics.

4. How We Use Your Information

We use information collected through the website to:

Respond to inquiries and appointment requests

Communicate with you about clinic services

Improve website performance and user experience

Maintain website security

Meet legal and regulatory obligations

We do not use website information to provide medical advice.

5. Consent

By using this website and submitting information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, subject to applicable law.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 11).

6. Cookies and Analytics

Our website may use cookies or similar technologies to:

Ensure proper website functionality

Analyze website traffic and usage trends

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may use third-party analytics services. These providers may process limited information on our behalf in accordance with their own privacy policies.

7. Disclosure of Information

We do not sell or rent personal information.

We may disclose personal information:

To service providers who assist with website operations (e.g., hosting, analytics, online booking), under confidentiality obligations

If required or permitted by law

To protect the security or integrity of our website

8. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

Despite these measures, no method of online transmission is completely secure.

9. Retention

Personal information collected through the website is retained only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

11. Access, Correction, and Questions

You may request access to or correction of your personal information, subject to applicable law.

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
100 Mile House Medical Clinic
Address: 190 Horse Lake Rd, 100 Mile House, BC V0K 2E0
Phone: (250) 395-3000
Email: [email protected]

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website indicates acceptance of the revised policy.