TERMS & CONDITIONS

Website Terms & Conditions

100 Mile House Medical Clinic
Last updated: December 29, 2025

These Website Terms & Conditions (“Terms”) govern your use of this website and any online services provided by 100 Mile House Medical Clinic (“Clinic,” “we,” “us,” or “our”). By accessing or using this website, booking an appointment, or submitting information through the site, you agree to these Terms.

If you do not agree, please do not use this website.

1. No Medical Advice on This Website

Information on this website is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

Do not rely on website content to replace professional medical advice.

Always consult a qualified healthcare provider regarding your health.

In a medical emergency, call 911 or go to the nearest emergency department.

Use of this website does not create a provider-patient relationship.

2. Use of Website and Online Services

You agree to use this website lawfully and not to:

Submit false or misleading information

Attempt to interfere with website security or functionality

Use the site for commercial solicitation or unlawful purposes

We may suspend or restrict access to the website at any time without notice.

3. Online Appointment Requests

Online booking and contact forms:

Are for non-urgent matters only

Do not guarantee appointment availability

Do not constitute medical advice or triage

We may contact you to confirm, reschedule, or decline appointment requests.

4. Patient Responsibilities

By using this website or submitting information, you agree to:

Provide accurate and complete information

Update your information as needed

Follow clinic policies related to appointments, fees, and conduct

5. Fees, Cancellations, and No-Shows

Some services may not be covered by provincial health insurance or private plans.

Fees for uninsured services, missed appointments, or late cancellations may apply

Cancellation notice requirements will be communicated at the time of booking or posted separately

Payment responsibility remains with the patient unless otherwise agreed

6. Privacy and Personal Information

6.1 Privacy Laws

We collect, use, and protect personal information in accordance with applicable Canadian privacy laws, including:

PIPEDA (Personal Information Protection and Electronic Documents Act), and/or

Applicable provincial or territorial privacy legislation (such as provincial private-sector or health information laws)

6.2 Information Collected Through the Website

Information collected may include:

Name, contact details, and appointment requests

Health information you choose to submit

Technical data such as IP address, browser type, and usage analytics

6.3 Purpose of Collection

Information is collected to:

Respond to inquiries and appointment requests

Provide healthcare services

Improve website functionality and security

Meet legal and regulatory obligations

6.4 Consent

By submitting information through this website, you consent to its collection, use, and disclosure for the purposes described, subject to applicable law.

6.5 Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission can be guaranteed to be completely secure.

7. Cookies and Analytics

This website may use cookies or similar technologies to:

Enable website functionality

Analyze website traffic and usage patterns

You can modify your browser settings to disable cookies, though some features may not function properly.

8. Third-Party Websites and Services

This website may contain links to third-party websites or use third-party services (such as booking platforms or analytics tools).

We are not responsible for the content, privacy practices, or security of third-party sites or services.

9. Electronic Communications

Communications via email, contact forms, or online booking systems:

Are not monitored continuously

Should not be used for urgent or emergency concerns

May carry inherent security risks

10. Intellectual Property

All website content, including text, graphics, logos, and images, is owned by or licensed to the Clinic and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

The Clinic is not liable for damages arising from use of or inability to use this website

The Clinic does not guarantee uninterrupted or error-free website operation

Nothing in these Terms limits liability that cannot be limited under Canadian law

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the province or territory in which the Clinic operates and the applicable laws of Canada.

14. Contact Information

If you have questions about these Terms or our privacy practices, please contact:

100 Mile House Medical Clinic
Address: 190 Horse Lake Rd, 100 Mile House, BC V0K 2E0
Phone: (250) 395-3000
Email: [email protected]